On The House

On The House is a property maintenance and repair company operating as a trading style of On The House Limited. Its founders have a background in property and technology. The company works on commercial properties and offers all trades under one roof. All tradespeople representing On The House are registered with the governing body within their industry and are fully insured for the work they carry out in customers' homes.

Services include doors and windows, decorating, plumbing and heating, electrics, surveys, general building, certificates, and fire regulations. It provides same or next day availability and a contact-free quote option via WhatsApp or email with video and photos. The customer service team is UK-centric.

Prompt communication and dependable punctuality emerge as the strongest themes running through the feedback for this London property maintenance outfit. A number of customers describe how straightforward it was to arrange visits, with appointments rescheduled or co-ordinated flexibly when circumstances changed, and engineers arriving at the agreed time. Adriana is singled out repeatedly for keeping clients informed before, during and after each job, while Mary receives similar praise for clear and professional handling of enquiries.

Reviewers highlight the efficiency of the work itself, whether that involves plumbing repairs, tracing leaks, or issuing gas safety certificates, and they note that faults were explained thoroughly so that further damage could be understood. Tidiness matters just as much: accounts frequently state that areas were left clean and in good condition once the job was finished. The politeness and calm manner of the attending engineers also comes up often, with customers remarking that having them in the home felt comfortable rather than intrusive. Gas work, certification and general property repairs feature across the accounts, and the reassurance that problems were taken seriously by the wider team is a point that recurs.