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Eyelet Property Services Ltd

5.0(83 reviews)See reviews ↓·Derby

What customers say

Based on genuine customer reviews

Property management and lettings support form the core of what customers describe at this Derby-based firm, with reviewers repeatedly highlighting the smooth process from initial viewing through to moving in. Several tenants note that Jacqui and Chloe are knowledgeable about the local housing stock and take time to understand individual requirements, rather than simply filling vacant properties.

Communication emerges as a consistent strength, with prompt call-backs and clear explanations of each stage of an application. One thing mentioned again and again is how quickly reported maintenance issues are resolved once a tenancy is underway, and how approachable the team remains throughout. Newer renters describe feeling guided through unfamiliar procedures without pressure, while longer-standing tenants speak of continued reliability after more than a year.

The willingness to accommodate pets and to match people with suitable homes rather than pushing any available property is mentioned by more than one reviewer. Responsiveness outside ordinary working hours is also noted, with one tenant recalling help late in the evening when an alarm sounded. Knowledge of the surrounding area and patience with numerous questions round out the accounts, leaving a picture of a team that handles both the search and the ongoing management with care.

Reviews

Reviews are taken from publicly available sources.

MB
Matthew Butler5 June 2026

From start to finish we have had an amazing experience, kept up to date at all stages. This team went above and beyond and we would recommend them to anybody looking for their perfect home

S8
stiggyste 8919 May 2026

Excellent communication and always offering extra help, found me a perfect place and moved in in just 3 weeks, helped me with starting up with electric water supply etc, very helpful

BC
Ben Cox (n1ght 0utlaw)11 May 2026

Fantastic if you are thinking of renting and perfect if your new to renting the staff are brilliant they have loads of properties to suit everyone’s needs and if you have a dog don’t worry they also accommodate to that also

SP
Stephen Pegg28 April 2026

Excellent experience with eyelet property services, Excellent customer service and support, Chloe my agent, excellent communication and help and support. Moving and moving in was a great experience as it was my first time renting. All round experience excellent

VH
Val Hovell23 April 2026

Jacqui does not possess the communication style to support my autism. This has caused me great distress and I have requested my tenancy agreement be adapted to support the communication style that's needed to support me. I'm 65 and live alone with my 2 dogs and I need to safeguard my mental health

NM
Norman Mutanda24 January 2026

I had a very positive experience with eyelet property while searching for a rental property.They were professional,responsive, and took the time to understand my requirements.The process was clear and smooth.I really appreciate the support l was given by the team and l would happily recommend their services to others looking to rent.

RG
Rutendo Ganyatira23 January 2026

I found a house while searching for accommodation, and the agency provided great service from the very beginning. Communication was clear, and the whole process was smooth and stress-free.

Property maintenance in Derby compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Derby are compared.

RankProviderRatingReviewsOpen Sat.
1Eyelet Property Services Ltd (this page)★ 5,083Yes
2Multi Trades property services ltd★ 5,025No
3Mr.D.I.Y property maintenance Ltd★ 5,020Yes
4SKC Property Maintenance Ltd★ 5,013No
5TMS Management Solutions★ 4,162Yes
Contact
+441332496315www.eyeletproperty.co.ukHill Lodge, Morley Rd, Oakwood, Derby DE21 4QZ
Working hours
Monday09:00–17:30
Tuesday09:00–17:30
Wednesday09:00–17:30
Thursday09:00–17:30
Friday09:00–17:30
Saturday09:00–13:00
SundayClosed